The 2 Things Your Rewards Program is Desperately in Need Of 

Episode 2 | June 30, 2021

Most of us agree that rewards are motivational, but do we know what kinds of rewards deliver the most motivational impact in incentive and recognition settings? In this episode, we explore the behavioral science behind those motivational powers. First, we discuss how the best reward is hedonic – in order to engage our emotions. Second, it needs to be luxurious – in order to engage our attention. With the help of a field expert, Mark Smith, senior rewards director at One10 and two academic researchers, Scott Jeffrey, Ph.D. from Monmouth University and Jana Gallus, Ph.D. from UCLA’s Anderson School of Business, we unpack the behavioral science and best practices on how to use rewards.


 Jana Gallus, Ph.D., Assistant Professor at UCLA
Jana is an assistant professor in strategy and behavioral decision making at the Anderson School of Management at UCLA. She studies non-financial incentives in large-scale collaborative knowledge production settings, mostly using field experiments. Gallus joined UCLA from Harvard, where she was a postdoctoral fellow. She received her Ph.D. in economics from the University of Zurich, with the distinction summa cum laude, and holds two master’s degrees, from Sciences Po Paris in France and the University of St. Gallen in Switzerland. Connect on LinkedIn.
Scott Jeffrey, Ph.D., Professor of Ethics at Monmouth University
Dr. Jeffrey joined Monmouth University in September of 2009 and teaches courses in business ethics. Prior to coming to Monmouth University, he taught organizational behavior and behavioral decision making at the University of Waterloo in southern Ontario, Canada. His current research interests revolve around the use of incentives in organizations, for employees and for customers. In particular, he is interested in tangible incentives, high-end merchandise and travel. His most current project is leading up a research team exploring the motivational events industry. Dr. Jeffrey was recently named one of the 25 most influential people in the incentive industry. Connect on LinkedIn.
Mark Smith, Senior Director of Rewards, One10
Mark is the senior director of rewards at One10. He has worked for over 10 years as an official team licensed apparel buyer and planner for clients such as the NHL and His experience also includes working in a Rewards Service Group as Ecommerce Marketing Manager for over 3,000 programs internationally. Mark lives in St. Paul, MN with his family of four and has a side hustle as a musician and recording artist. Connect on LinkedIn.