Employee Recognition Best Practice Across the Generations

Episode 16 • 24 October 2025

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Recognition has always been a key driver of engagement and performance, but as our workplaces evolve, so too must our recognition strategies.

In this episode, we talk with two providers of recognition and workplace engagement services and one user of workplace incentives and recognition. They share insights on how digital transformation, including rapidly expanding use of artificial intelligence tools, is causing major shifts in how we recognize employees.

They explain that while technology is amplifying our ability to personalize rewards and recognize accomplishments in real time, the heart of recognition remains human. It’s about seeing people, appreciating effort and reinforcing the values that move organizations forward.

Here is a look at the panel members and contact information for reaching them.

Featured Speakers

BERIL MCMANUS, AMERICAN AIRLINES

Beril is Director of Team Member Engagement at American Airlines, where she leads campus experience, events, recognition, foundations and engagement strategy to foster a culture of belonging and appreciation. She is also leading the airline’s Centennial celebration. With over 20 years at American, Beril has held roles in brand management, communications, organizational change and frontline customer service. Her work has consistently focused on enhancing employee connection and engagement. Beril can be reached at [email protected] or connect on LinkedIn.

Pam Pelino, One10

Pam is senior director of rewards at One10, a leader in performance improvement solutions, including incentives and recognition, travel and events, and marketing services. She has over two decades of experience driving high-performance teams and has collaborated with some of the world’s most influential brands. Her expertise spans working with global channel partners and leading teams across marketing, sales and operations, making her a dynamic force in business strategy and team development. Pam can be reached at [email protected] or connect with Pam on LinkedIn.

Andrew Solomon, Achievement Awards Group

Andrew Solomon is marketing director of Achievement Awards Group, a South African-based provider of employee engagement and recognition programs. He focuses on "all things client related," whether working on marketing campaigns or solving client challenges. Andrew has worked in technology for over 30 years, and has a background in technology, development, gamification, marketing and design. He can be reached at [email protected] or connect with Andrew on LinkedIn.