Awards Selection Study Phase I: Preliminary Insights From Managers This study addresses the role of cash and noncash reward systems in corporations to provide a better means of determining when to use which type of award system.
Leadership and the Performance of People in Organizations: Enriching Employees and Connecting People This study points out that today’s leaders must take into account the erosion of trust in management over the last few years and the changes in a workforce that is using technology to form personal connections both beyond – and within – the workplace.
Research: A Study of the Incentive Merchandise and Travel Marketplace This study found the estimated total 2000 expenditure for merchandise and travel items used for motivational purposes was $26.9 billion. This is based on this survey and Dun & Bradstreet database estimates. (December 2000)
United States Incentive Merchandise and Travel Marketplace Study Overall, 34% of companies used either incentive travel or merchandise incentives in 2006. The total market for incentive travel and merchandise in 2006 was $46.1 billion. (August 2007)
Linking Performance Strategies to Financial Outcomes – The Interaction between Marketing & Human Resources and Employee Measurement & Incentives This study, conducted by Prof. Frank Mulhern and Patricia Whalen of Northwestern University, identified a significant gap between the view of human resources and employees on the role of employees on delivering customer satisfaction, but found that companies with a close link between human resources and marketing outperform companies that don't.
The Role of Rewards and Recognition in Customer-oriented Citizenship Behaviors In this 11 page empirical study, “The Role of Rewards and Recognition in Customer-oriented Citizenship Behaviors”, researchers evaluate the effectiveness of employee recognition program in the heavily service-based banking industry.
This comprehensive survey of 170 recognition and rewards administrators that delineates current practices for reward and recognition programs quantifies • Current usage of awards by type -- cash, travel, merchandise and pre-paid cards • The basis for selecting certain types of awards • The targeted value of awards by type • How award values are determined • The evaluation of awards for achieving objectives.
The Value and ROI in Employee Recognition: Linking Recognition to Improved Job Performance and Increased Business Value—The Current State and Future Needs The comprehensive report, The Value and ROI in Employee Recognition: Linking Recognition to Improved Job Performance and Increased Business Value—The Current State and Future Needs, synthesizes recent research by analyzing case studies of successful recognition programs and recommending further investigation into workplace recognition. This was a joint effort with the Forum, Human Capital Institute, and the Incentive Research Foundation.