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Introduction

1.0  

Underlying Principles Series Topics

What is an Incentive Program

What Motivates

The Linkage of Incentive Programs to Performance

Content and Process Theories of Motivation

 

Series 1 Self Check and Answer Key

 

2.0

Design Principles Series Topics

10 Steps to an Effective ROI Incentive Program (Overview)

Step 1, Strategic Planning Guidelines

Step 2, Audience Identification

Step 3, Fact Finding and Involvement

Step 4, Program Structure

Step 5, Communication and Training

Step 6, Rewards and Recognition

Step 7, Budget

Step 8, Program Measures

Step 9, Tracking and Administration

Step 10, Analysis and Feedback

How to Develop an Incentive Program

Maximizing Performance Improvement Through Effective Communication

Series 2 Self Check and Answer Key

3.0

Award Selection & Administration Series Topics

When to use Branded vs. Promotional Products

Motivational Merchandise ROI Measures

Cash vs. Merchandise

Why do Lifestyle Incentives Work

Learning the Science of Reward Selection

Overview of Incentive Travel for the Basis of Rewards

Incentive Travel Site Selection

Incentive Travel Award Types

Overview of Gift Card and Certificates

Gift Card Types

The Role of Gift Certificates and Cards in Corporate Recognition

Series 3 Self Check and Answer Key

4.0

Measurement Series Topics

Overview of the PIBI Model

Overview of ROI Measures

ROI Incentive Programs: Driving People, Driving Profits

Overview: ROI Measurement Approaches

Determining the Return on Investment of Incentive Travel Programs

The Master Measurement Model of Employee Performance

Tracking the Long-Term Impact of Incentive Programs Using Readily Available Employee Data

Performance Measurement & Incentives In The Era Of Sarbanes-Oxley

Series 4 Self Check and Answer Key

5.0

Technology Series Topics

Relationship Marketing via the Internet

Incentive Technology

Leveraging Technology to Improve Incentive and Recognition Programs

Series 5 Self Check and Answer Key

6.0

Non-Sales Employee Programs Series Topics

The Economics of Retention

Reward With Awards:
How Merchandise Incentives can Improve Morale, Retention, Recruiting, and All Around Good Will

Why Incentive-Based Safety Programs Work

Series 6 Self Check and Answer Key

7.0

Sales & Channel Partner Program Series Topics

The Sweet Sound of Sales Success

Using Incentive Programs to Boost Sales

Making the Case for Sales Incentives

Series 7 Self Check and Answer Key

8.0

Consumer Incentive Program Series Topics

Designing Effective Consumer Programs

Consumer Premiums

Selecting Premiums

Fulfillment of Package Related Premiums

Contests and Sweepstakes

Gift with Purchase Strategies

The Economics of Customer Retention

Series 8 Self Check and Answer Key

9.0

Corporate Gift Giving Series Topics

Corporate Gift Giving is the Ultimate Form of Target Marketing

Gift Selection Guidelines

Corporate Gift Audiences

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